Q: How long will my order take to arrive?

A: Orders are packed within 2 business days and shipped via Australia Post from Perth. Express shipping usually takes 1-3business days depending on your location.

Q: Do you ship internationally?

A: Not yet - we currently ship Australia-wide only.

Q: Can I track my order?

A: Yes – once your order has shipped, you’ll receive an email with a tracking link so you can follow its journey.

Q: What if my parcel goes missing?

A: We’ll work with Australia Post to locate it, but once shipped, delivery timeframes and tracking updates are managed by the carrier.

Q: What’s your returns policy?

A: We want you to love your purchase. If something arrives damaged or isn’t quite right, please contact us (info@workbesties.com.au) within 7 days of receiving your order so we can help.

Q: Can I get a refund for event tickets?

A: Event tickets are non-refundable, but you’re welcome to transfer your ticket to a friend if you can’t make it. Please see our event terms & conditions.

Q: Who covers return shipping?

A: If an item is faulty, we’ll cover the return postage. For change-of-mind returns, shipping is at your cost.

Q: Can I change or cancel my order?

A: If you reach out before it’s been packed, we’ll do our best to make changes or cancel the order for a full refund.

Please see our event Terms & Conditions here: https://www.workbesties.com.au/s/Work-Besties-Event-TC-FINAL_28-August-2025.pdf